Residents living at London properties managed my Rendall & Rittner, in particular The Academy, Woolwich and The Royal Arsenal, Woolwich, are not satisfied with the accounting practices surrounding service charge bills.

Extortionate sums are being charged to residents. The most recent service charge bill for 2019 for residents of The Academy included sums such as a £3,500 charge for 'Uniforms/ workwear & training', £650 for 'Pest control', £15,000 for 'Hard & Soft Landscape Maintenance', £3,500 for 'Play area maintenance', £550 for 'Office Supplies & Stationery', £23,500 for 'Drainage Contract', £15,000 for 'General Repairs and maintenance'.

These are just a few of the extortionate fees being passed on to residents, many of whom cannot see how these fees can be justified or realistic. We are launching a campaign to demand greater transparency and fairer charges - we demand greater protection to ensure fraud and embezzlement cannot occur.

Residents demand:

•  An end to extortionate fees
• Service charge bills must include evidence of past invoices used to justify current estimates.
•  An end to balance adjustment charges, which often occur years later. e.g. the 2019 bill of one resident (myself) included a £681 balance adjustment charge from 2016. These fees make no sense, no evidence is provided to justify them, and they are simply not acceptable years on from the close of the financial year in which they were incurred.
• An end to ambiguous charges such as 'Other Professional Fees', charged at £500 in 2019's service charge bill for The Academy.
• An end to duplication of charges. For example, residents of The Academy were charged for 'Health and Safety Statutory Inspections' three times in the 2019 service charge bill.
•  Proof of inspections. 
• An end to charges incurred for services not provided. Many residents have not witnessed maintenance yet they have nevertheless been charged high fees for such services.
• Refunds for overpayments.
• NEW MANAGING AGENTS.