Snapchat is a HUGE social media platform. Therefore, its common for its users to run into problems. Snapchat fails to treat certain issues like being hacked with priority and oftentimes its users have to wait days to hear a response. Therefore, issues such as being hacked should be treated seriously. The longer Snapchat waits, the more damage can be done. To prevent this, Snapchat should implement a customer service line where customers can speak to a real person. In times like this, the fastest results come with human interaction. If you would like to see this in the future sign this petition!