Residents from a rapidly growing number of developments managed by Rendall and Rittner (approximately 4,700 residents from 200 developments as at March 2024) have come together to express their concerns in relation to:

• Significant failures, inaction, delays, insufficient communication and inadequacies in addressing the fire safety of developments
• Apparently inflated budgets for work in relation to the Building Safety Act 
• Unreasonable, drastic and unjustifiable rises in service charges, high management fees, and service charges that are considerably higher than other comparable developments, and yet with little to no evidence of quality maintenance or resident satisfaction, and with many developments reporting a state of neglect, deterioration and disrepair.

• NB this petition follows an open letter to Rendall and Rittner on 21.7.20 which detailed the issues we have experienced, their impact on us and the actions demanded from Rendall and Rittner. We have received no meaningful response to that letter. A link to the open letter is given below

  https://tinyurl.com/y24vj92d

• Failure to properly manage and maintain developments 
• Failure to produce within the required time period, when requested, invoices, receipts, evidence of tenders for work carried out and Capital Expenditure Plans etc., failure to provide facilities for residents to make copies of invoices, and a seemingly shambolic and substandard approach to its accounting
• Lack of transparency with regard to accounts – specifically service charges, evidence of inconsistencies and confusing charges / ‘statements’, and a tendency towards apparent obfuscation in this regard
• Failure to properly communicate, adequately respond to or take swift action regarding leaseholders’ and other residents’ complaints, often failing to follow its own complaints policy
• Inappropriate interference in residents' association 

While each development has its own particular issues, we share most of the above in common and now unite to openly tell Rendall and Rittner directors (and Ovedo group of which they are part): ''enough is enough!'' 

IMMEDIATE ACTIONS SOUGHT   

•      Work with the freeholders to make our developments safe and secure, and act now 

•      Put an end to passing on costs to us that should not be ours to pay (see points 2, 2.1 & 2.2 in full letter at end of this text, below)

•      Reduce the service charges so that they are fair and evidently justified and in line with those of other comparable developments 

•      Exhibit complete transparency and clear best practice with regard to accounts and communications

•      Reduce your management fees until you have rebuilt trust with leaseholders and have shown us that you deserve the fees you are charging 

•      Commit to a new and much improved way of managing whereby you take swift and comprehensive action as soon as an issue is raised, and rectify all issues promptly and within the shortest possible timeframe 

•      Accept responsibility for Rendall & Rittner failures, and compensate leaseholders where they have been negatively impacted as a result

•      Ensure no leaseholder is liable for any costs whatsoever due to failures / inactivity by Rendall and Matt Rittner

We demand that Rendall and Matt Rittner now properly address and resolve our concerns swiftly and to our satisfaction.  

Yours sincerely,  

A large and growing number of dissatisfied residents from developments managed or formerly managed by Rendall and Rittner, including these: 

Castlegate (Manchester)

Cubitt Way (Peterborough)

Chelsea Bridge Wharf (London)

Discovery Dock East (London)

Discovery Dock West (London)

Kidbrooke Village (London)

Kinetica (London)

375 High Street Kensington (London)  

Liverpool Docks 

Maestro  at Cut Caspian Wharf

Millennium Quay (London)

One Tower Bridge  (London)

Oxbow (aka Aberfeldy) London

Parklands (Kirkby) Management Company Limited

Parliament House  (London)

Royal Arsenal Riverside (London)

Royal Artillery Quays (London)

Stanmore Place (London)

Vista Battersea (London)

Growing list of developments where residents support the open letter and which have now replaced or are replacing Rendall and Rittner through Right to Manage or other means such as Rendall and Rittner voluntarily resigning as managing agent: 

Battersea Reach (London)

Bridges Wharf (London)

Chelsea Bridge Wharf  (London)

New River Village (London)

One Stratford (London)

Parklands (Kirkby) Management Company Limited

Vista Battersea (London) 

***
An Update for Chelsea Bridge Wharf Residents

Preparation for a Right to Manage application is underway at Chelsea Bridge Wharf albeit that it is led by people (Larissa Villar Hauser and Louis-Sebastian Kendall)  who were part of a committee which told residents for two years that RTM was not possible, forced me off the committee for refusing to close this petition against Rendall and Rittner and closed my CBW app account for stating that Right to manage was possible and that the CBWRA committee were misinforming residents that it was not.

CBWRA continues to suppress criticism of Rendall and Rittner (and the CBWRA committee) on the CBW app (private social media platform) . CBWRA have given no explanation or apology for misinforming residents about Right to Manage for two years, and the horrendous behaviour towards me personally (which led to me and at least one other resident making complaints to the Police about the former Chair) and other residents who argued for Right to Manage from 2021 to the current time. My CBW app account remains closed, making fair elections impossible and suppressing any opposing views to the committee. No evidence of any rule breaking by me has been presented by the CBWRA committee and my account was closed without any due process. .

Still, this is progress! Right to Manage is important but if we get it and residents are still being excluded and not consulted then we will only have won half the battle. So until such time as the CBWRA committee treat me and other residents with respect, consult us fairly on important decisions and hold fair and free lections and allow freedom of speech on the app then I ask CBW residents to attend the special general meeting on 12th September at 7pm  (online only, via Teams)  https://teams.live.com/meet/9413383969775?p=ryGgMuf3MR4c28ML 

and to:

·         vote AGAINST  ratification of  committee (because they are not consulting residents, the consultations they do carry out are biased/ leading and the proposed quarterly ‘forums’ are too infrequent and exclude non-leaseholders.  Also  there is not freedom of speech on the app, and you might also say because they misinformed residents about RTM and have not explained or apologised for that). Also that there should be ELECTIONS not ‘ratification’

·         VOTE AGAINST the ratification of the constitution because we are only being given 10 days to see it before the meeting (it will only come around on 30 AUG) 

·         VOTE AGAINST CBWRA fees rise CBWRA have never given any meaningful justification for the 140% increase in fees  which they carried out in Feb this year. They claimed it was partly for legal fees to do with RTM but they have also said Urang  (the proposed new managing agent) are covering all fees or will recover them through the service charge.

I also encourage residents to consider withholding all payment to CBWRA until they adopt normal standards of governance in respect of fair elections, free speech and resident consultation. #NOSAYNOPAY

Will any of this be an obstacle to Right to Manage? No, not at all, it just means that CBWRA will have to respect residents and adopt normal standards of governance before they can get our support, financial and otherwise 

: