Doordash needs a more appropriate policy for how to handle Dasher pay discrepancies of small amounts under $20. It has been their policy to keep drivers on the phone for hours in disputes over missing payments of smaller amounts, under $20. To cause such severe mental distress that drivers have openly wept and require medical intervention; both in the privacy of their homes, and in their vehicle while logged in. The company is spending more money on CSR agents trained at keeping Dashers from disputed pay, than it would cost them to modify their policy to resolve disputes quickly and in the favor of the Dashers. 

The current policy exists to promote burnout of both drivers, and support staff in the call centers. Dasher support agents are forced; with threat of job loss, to defend this abusive policy if necessary for hours unending, at the expense of their mental stability. The policy exists to exhaust the Dashers, so that they stop asking for pay they are entitled too. As well as to exhaust the Support agents and create high turnover. The policy is so brutal that Dashers mostly give up on making back their lost funds in favor of continued mental stability, and to avoid causing unwarranted mental harm to the dasher support agents who are trapped by policy. It is time for this abusive policy to be changed.

Most grocery store, electric companies, telecommunications companies, and many similar customer service roles; have implemented policies to avoid such conflicts, that could be used as a model here. Where if there is a discrepancy under a small amount of money (say $20); to avoid the indignity of a long brutal debate, and the costs associated with staffing these debates, the discrepancy is simply paid to the benefits of the complainant. In this case the complainant being the Dasher.

We would like to propose that all Dasher support agents be allowed $20 for "satisfaction and Dasher retention" per call, so that pay discrepancies of small amounts can be resolved on the first call to Dasher support.