Open Letter to Simple Practice

Open Letter to Simple Practice

Started
January 7, 2022
Signatures: 1,781Next Goal: 2,500
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Why this petition matters

Started by Cori Rosenthal

Dear Simple Practice,

I have been a Simple Practice customer since 2018.  I made the decision to switch to Simple Practice in my 2nd year in business for myself.  I did so partially because of the better calendar sync your product offered.  Additionally I was swayed by the emotional decision of being impressed with you, a business owner, a previous therapist who understands the needs of a private practice.

As a clinician I use your client portal for electronic signatures on documents, the notes feature, the calendar and calendar sync, automated Superbills, the app, financial tracking and reports.  I am a small business, sole proprietor who just hired my first associate.  Your business has grown substantially as well.  You have invested in other areas of the business as you strive to become a one-stop shop for all therapist needs.  

I still use the features that drew me into your business, although that might have to change before the March billing cycle.  These basic and core features now will incur a 61% increase for me to maintain them.  My bill will go from $1,176 annually because I added an associate this year, to $1,896 annually. The new features, a website I don’t need, the Monarch Directory, appointment request widget, and older features, credit card processing, electronic claim filing, insurance coverage reports and documents are all services I do not use or need.  

I am asking you to consider grandfathering in small business owners who cannot afford a 61% increase for features they do not need and do not use.  To consider some accommodation for all the clinicians posting on therapist Facebook pages, on group texts with colleagues and 1.4 thousand angry comments on your own community page as of Friday, January 7th.  I am hoping you will consider me and all the other customers who rely on your base services to run our practices.

Sincerely,

A sole proprietor, a therapist, a supervisor

 

 

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Signatures: 1,781Next Goal: 2,500
Support now
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