Keep the "Bags Fly Free" Policy at Southwest Airlines!
Keep the "Bags Fly Free" Policy at Southwest Airlines!
The Issue
As loyal Southwest travelers, we’ve come to rely on the airline's "Bags Fly Free" policy, which has been a defining feature of the Southwest experience for over 50 years. This policy has set Southwest apart from competitors and has been a major reason why so many of us continue to choose Southwest for our travel needs.
The recent decision to start charging for checked bags, beginning May 28, threatens to undermine this unique aspect of Southwest’s service and alienate us loyal customers. For many of us, the ability to check bags for free has made Southwest the go-to airline, especially for families, frequent travelers, and those with special luggage needs.
We believe that maintaining the "Bags Fly Free" policy is crucial for Southwest’s long-term success. Charging for bags could push customers to reconsider their loyalty, as many have come to value this service as part of the overall Southwest experience.
We urge Southwest to keep "Bags Fly Free" and stay true to the values that have made it a favorite airline for so many of us. Sign and share the petition today!!
16,476
The Issue
As loyal Southwest travelers, we’ve come to rely on the airline's "Bags Fly Free" policy, which has been a defining feature of the Southwest experience for over 50 years. This policy has set Southwest apart from competitors and has been a major reason why so many of us continue to choose Southwest for our travel needs.
The recent decision to start charging for checked bags, beginning May 28, threatens to undermine this unique aspect of Southwest’s service and alienate us loyal customers. For many of us, the ability to check bags for free has made Southwest the go-to airline, especially for families, frequent travelers, and those with special luggage needs.
We believe that maintaining the "Bags Fly Free" policy is crucial for Southwest’s long-term success. Charging for bags could push customers to reconsider their loyalty, as many have come to value this service as part of the overall Southwest experience.
We urge Southwest to keep "Bags Fly Free" and stay true to the values that have made it a favorite airline for so many of us. Sign and share the petition today!!
16,476
The Decision Makers
No response
Robert E. JordanSouthwest Airlines CEO
No response
The Supporters
Featured Comments
This is probably pointless since Southwest has already made it clear they don't care what their customers think. They would never make these ridiculous policy changes in the first place if they did. But hey, it doesn't hurt to try. Southwest, for years I have been a loyal customer and Rapid Rewards member specifically because your policies set you apart from other airlines. Many times I could have chosen another airline with a better selection of flights, but I would choose the less convenient Southwest flight because of all the other benefits your airline offered. It truly seemed like Southwest put its customers AND employees first. Now, Southwest is turning it's back on both. It's truly disappointing and makes me hesitant to book with Southwest in the future. I really hope you will listen to what your customers are saying and reconsider these policy changes. The benefits you are taking away are what made Southwest so great.
As a single dad, my daughter and I rely on Southwest to take us to see family every year. We fly Southwest because of the bag policy. This is the main reason. Please continue to offer this, many people count on it.
I have been a loyal Southwest customer for many years. I have been flying SWA almost exclusively since 2018 and am a A-lister, due to my frequent flying. Free bags and even more important to me is my credits never expiring. I am deeply upset about these changes and questioning my loyalty. I picked SWA based on these things EVEN WHEN THE FLIGHTS COST MORE!! I am so saddened by these changes and wondering if my loyalty does not matter to SWA? The main flights I take are no longer direct since Covid (while other airlines offer direct flights, often at lower prices!), The flexibility with never expiring credits, free bags, friendly staff including awesome skycap service -especially in San Diego (shout out to David!) are some of the main reasons I have stayed with SWA. I love my A-List status also. I change my flights around all the time. If these perks are removed, why not go to an airline that provides more perks-like chargers on the seats, direct flights, movie screens on the seats, more space between seats? Southwest, please rethink this before you lose your whole customer base!!! Thank you and God bless.
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Petition created on March 11, 2025